هل يمكنني الحصول على القنوات المحلية?

نعم. You can find a complete list of the local channels in your area by visiting our صفحة القنوات .

ما هو الحد الأدنى الموصى به لسرعة الإنترنت?

We recommend a minimum internet speed of 10Mbps in order to run our service efficiently. If you are unsure what your internet speed it, you can test yourself using اختبار السرعة.

الإنترنت لدي سريع ولكن جهازي يعمل ببطء: What Do I Do?

It is possible to have a fast internet connection but a poor wifi connection. Many customers have difficulties streaming when connected by wifi depending on their router and ISP. If you have this problem we recommend you connect your device directly using an ethernet cable preferably Cat5/6.

كيف أبدأ خدمتي?

Getting started is easy and quick. First visit our shop, select the length of service that you want and type of device. Add to cart and proceed to checkout. Once confirmed you will be emailed your code. If for any reason you do not receive your code in 30 دقائق أو أقل يرجى إرسال بريد إلكتروني info@smartbox.tv وتقديم رمز المعاملة الخاصة بك.

كيف أجدد خدمتي?

Renewing your service is easy. Select the length of service, device and add to cart. Go to checkout. Click the link to enter your coupon code and “Apply Coupon”. Your discount will be automatically deducted from your total. Fill in your personal info if not already saved. Click acceptance of terms and pay.

لماذا يعمل جهازي التلفزيوني على "المخزن المؤقت"?

Regardless the device you have all boxes need to be cleaned periodically. The more you stream, the more often you need to clean you cache. You can find specific information on تنظيف ذاكرة التخزين المؤقت لجهازك هنا.

هل يمكنني استخدام هذا الجهاز حيث أعيش?

نعم! All smartbox supported devices and service work anywhere in the world. As long as you have an internet connection of the minimum speed you can receive our streaming service anywhere, حتى أثناء التنقل.

هل لديك تطبيق توصي به?

نعم. Our app changes periodically and is necessary for the best viewing experience. If you encounter problems first check our أحدث صفحة التطبيق to make sure you have the latest. you have already downloaded our latest app on your TV stick and cleaned cache but you are still experiencing problems; email our technical support specialist: info@smartbox.tv